1. Introduction

Welcome to hyperfocus.tech ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website, mobile application, and related services (collectively, the "Services"), including our integrations with various e-commerce platforms and marketplaces (such as TikTok Shop, Shopify, Amazon, etc.).

By accessing or using our Services, you agree to the collection and use of your information as described in this policy.

Company Address:
hyperfocus.tech
28 Geary St, Suite 650
San Francisco, CA 94108
United States

2. Information We Collect

We collect information in three ways: directly from you, automatically when you use our Services, and from third-party platforms you choose to connect.

A. Information You Provide to Us

Account Information: Name, email address, password, and profile picture (collected via Google Sign-In or direct registration).
Billing Information: Payment details (processed securely by our payment processor, Stripe; we do not store full credit card numbers).
Communications: Content of messages you send to our support team or through feedback forms.

B. Information Collected Automatically

Log Data: IP address, browser type, operating system, and timestamp of visits.
Usage Data: Pages viewed, features used, and interaction durations.
Cookies: We use cookies to maintain your session and preferences.

C. Information from Connected Platforms (Third Parties)

If you connect your e-commerce seller accounts (e.g., TikTok Shop, Shopify, Amazon) to our Services, we collect specific data via their official APIs. This includes:

Seller Profile: Shop name, shop ID, region, and business settings.
Order Data: Order IDs, product details, shipping status, and tracking numbers.
Buyer Information: Name, shipping address, and phone number (strictly for order fulfillment and shipping purposes).
Product Data: Inventory levels, pricing, descriptions, and SKUs.
Performance Metrics: Sales data, return rates, and customer feedback ratings.

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide centralized dashboards, analytics, and multi-channel inventory management tools.
Order Fulfillment: To process, sync, and track orders across your connected sales channels.
Analytics: To provide insights into your sales performance and inventory health.
Communication: To send you alerts, updates, security notifications, and invoices.
Security: To detect and prevent fraud or unauthorized access.
Compliance: To comply with legal obligations and the specific policies of connected platforms (e.g., TikTok Shop Data Protection Terms).

4. How We Share Your Information

We do not sell your personal data. We only share information in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our Services (e.g., Google Cloud Platform for hosting, Stripe for payments, Firebase for authentication). These providers are contractually obligated to protect your data.
Connected Platforms: We may sync inventory or tracking data back to your connected platforms (e.g., updating tracking numbers on Shopify) as part of the Service functionality.
Legal Compliance: If required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, sale of assets, or acquisition.

5. Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes set out in this policy.

General Retention

Account data is retained while your account is active.
Logs are retained for 12 months for security auditing.
General e-commerce data (from Shopify, Amazon, etc.) is retained for the duration of your subscription to provide historical analytics.

TikTok Shop Data Retention (Specific)

We strictly adhere to TikTok Shop's Data Protection Terms regarding data obtained specifically from TikTok Shop:

If you disconnect your TikTok Shop account or uninstall our application, we will delete all associated TikTok Shop data (including PII) within 48 hours.
We retain TikTok order data only as strictly required by tax laws and financial audit standards.

Amazon Seller Data Retention (Specific)

We comply with Amazon's Selling Partner API Data Protection Policy (DPP) regarding data obtained from Amazon:

Personally Identifiable Information (PII) such as buyer names, shipping addresses, and phone numbers is retained for no longer than 30 days after order delivery.
PII is retained only as necessary to: (i) fulfill orders, (ii) calculate and remit taxes, (iii) produce tax invoices and legally required documents, and (iv) meet regulatory requirements.
If you disconnect your Amazon Seller account or revoke authorization, we will delete all associated Amazon PII within 30 days.
All Amazon data is encrypted at rest using AES-256 and transmitted via TLS 1.2+.

How to Request Deletion

You may request the deletion of your account and data at any time by emailing privacy@hyperfocus.tech. We will process your request within 30 days.

6. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption in Transit: All data is transmitted via secure HTTPS (TLS 1.2+).
Encryption at Rest: Sensitive data and databases are encrypted using AES-256.
Access Control: Access to personal data is restricted to authorized employees with a legitimate business need.
Platform Isolation: Data from different platforms (e.g., TikTok vs. Amazon) is logically segregated to prevent unauthorized cross-contamination.

7. International Data Transfers

Our servers are located in the United States (Google Cloud us-central1 region). If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the US. By using our Services, you consent to this transfer.

8. Your Privacy Rights

Depending on your location (e.g., EEA, California), you may have the following rights:

Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request correction of inaccurate data.
Deletion: The right to request the erasure of your data ("Right to be Forgotten").
Opt-Out: The right to opt-out of marketing communications.

To exercise these rights, contact us at privacy@hyperfocus.tech.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this policy frequently.

11. Contact Us

If you have questions or comments about this policy, you may email us at privacy@hyperfocus.tech or by post to:

hyperfocus.tech
28 Geary St, Suite 650
San Francisco, CA 94108
United States